Refund policy


Last Updated: September 2, 2026

At ELITE LUX TABLE, customer satisfaction is important to us. This Return & Refund Policy explains when and how you can request a return, replacement, or refund for products purchased through our online store.

1. Return Eligibility

You may request a return within 30 days of the date you receive your order.

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Be returned with its original packaging, where applicable.

  • Include all original parts, accessories, and components.

  • Not show signs of misuse, damage, modification, or excessive wear.

We reserve the right to decline a return if the product does not meet these conditions.

2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the product and packaging, when applicable.

After reviewing the information, we will provide instructions for the appropriate resolution, which may include a replacement, return, or refund.

3. Return Shipping Costs

If a return is requested because you changed your mind or for another reason unrelated to an error or defect on our part, the customer may be responsible for the return shipping costs.

If the product was damaged, defective, or incorrectly shipped, we will review the circumstances and determine the appropriate return shipping solution.

4. Refund Process

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to post the refund to your account. Processing times may vary depending on the payment provider.

5. Partial or Rejected Refunds

A return may be rejected or a refund may be reduced if the returned product:

  • Shows signs of use or damage caused after delivery.

  • Is missing parts or accessories.

  • Is missing original packaging where required.

  • Has been modified or altered.

  • Does not meet the return conditions described in this policy.

We will communicate with you regarding any issue affecting your refund.

6. Non-Returnable Items

Products that have been used, altered, damaged after delivery, or returned incomplete may not be eligible for a return or refund.

Any product-specific return restrictions will be clearly communicated on the product page or during checkout when applicable.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, the order may be subject to our standard return procedure.

8. Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, please contact us.

Depending on the circumstances and product availability, we may offer a replacement or another appropriate resolution.

9. How to Request a Return

To request a return, please contact our customer service team with your order number and the reason for your return.

Email: ayoubrout79@gmail.com
Phone: 581 201 7054

Please do not send a product back before receiving return instructions from our customer service team.

10. Customer Service Hours

Monday – Friday: 9:00 AM – 4:30 PM
Saturday – Sunday: Closed
Public Holidays: Closed

11. Policy Updates

ELITE LUX TABLE may update this Return & Refund Policy from time to time. The latest version will always be posted on our website with the applicable “Last Updated” date.

12. Contact Information

ELITE LUX TABLE
Email: ayoubrout79@gmail.com
Phone: 581 201 7054

If you have any questions about this policy or your order, please contact us using the information above.