FAQ

Frequently Asked Questions (FAQ)

How do I place an order?

Ordering from ELITE LUX TABLE is simple. Browse our products, select the item you would like to purchase, and click “Add to Cart.”

When you are ready to complete your purchase, proceed to checkout, enter your delivery and payment details, and confirm your order.

Once your payment has been successfully processed, we will begin preparing your order for dispatch.

Will I receive an order confirmation?

Yes. After placing your order, you should receive an order confirmation by email.

Please check your order details carefully and contact us as soon as possible if any information is incorrect.

How long does order processing take?

Orders are generally processed within 1–2 working days, Monday to Saturday.

Once your order has been dispatched, delivery will begin according to our estimated delivery timeframe.

How long does delivery take?

For UK orders, standard delivery generally takes approximately 5–7 working days after processing.

This means the estimated total timeframe is approximately 6–9 working days, depending on the order processing and delivery period.

Please note that delivery times are estimates and may be affected by circumstances outside our reasonable control, such as courier delays, severe weather, or transport disruption.

Do you offer free delivery?

Yes. ELITE LUX TABLE offers free delivery on eligible UK orders.

Any applicable delivery information or charges will be displayed during checkout before you complete your purchase.

Where do you deliver?

We currently provide delivery services within the United Kingdom.

Please make sure that your delivery address and contact information are correct when placing your order.

How can I track my order?

Once your order has been dispatched, we may provide tracking information where available.

If tracking information is provided, you can use the details in your shipping confirmation to check the progress of your delivery.

What should I do if my package is delayed?

If your order has not arrived within the expected delivery timeframe, please contact us.

We will check the delivery status and investigate the matter with the relevant delivery service. We will then help you resolve the issue as appropriate.

What should I do if my package is lost?

If you believe your package has been lost, please contact ELITE LUX TABLE as soon as possible.

We will check the delivery status and investigate the situation. We will work with you to help resolve the issue and provide an appropriate solution where applicable.

What should I do if I receive a damaged or incorrect product?

If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.

Please provide your order details and, where possible, photographs showing the issue. Our team will review the matter and assist you in accordance with our Return & Refund Policy.

Can I return an item?

Returns may be available depending on the product and circumstances of your purchase.

Please review our Return & Refund Policy for information about return conditions, applicable timeframes, and the refund process.

Nothing in our return policy affects your statutory rights under applicable UK consumer protection law.

How will I receive my refund?

If your return is approved and a refund is due, the refund will generally be processed using the original payment method, subject to applicable terms and conditions.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

What payment methods do you accept?

We accept the following payment methods where available at checkout:

  • Visa

  • MasterCard

  • Maestro

  • American Express

  • Discover

  • UnionPay

  • Google Pay

  • Apple Pay

  • Shop Pay

Available payment methods may vary depending on your device, location, or checkout conditions.

Is my payment information secure?

Payments may be processed through secure third-party payment providers.

Where payment is processed by a third-party provider, we do not have access to your complete payment card details.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

We may be able to make changes or cancel an order if it has not yet entered processing or been dispatched. Once an order has been processed or dispatched, changes may no longer be possible.

Where applicable, statutory cancellation rights may also apply. Please see our Return & Refund Policy for more information.

What happens if I enter the wrong delivery address?

Please check your delivery information carefully before completing your purchase.

If you provide an incorrect or incomplete address, we may be unable to deliver your order successfully. Additional delivery or redelivery charges may apply where permitted by law.

If you notice an error after placing your order, contact us as soon as possible.

How can I contact ELITE LUX TABLE?

If you have any questions about our products, orders, delivery, returns, or payments, please contact us:

Beds and Furniture Ltd trading as ELITE LUX TABLE

Address:
2 Low Mill Lane
Keighley
BD21 4PD
United Kingdom

Email: contact@eliteluxtable.co.uk
Phone: +44 7462200522

Customer Support Hours:
Monday – Saturday: 09:00 – 17:00
GMT – London Time

We aim to respond to customer enquiries within one business day.